These terms relate to the ‘Free 15 Minute Fix‘ service as offered on the Charmed Digital website. You must agree to these terms prior to engaging Charmed Digital to perform any work on your business assets (website, social media, software, etc).

• This offer is limited to two requests per person, per year.

• This offer is on a first in, first served basis. If your request is successful, you will be added to a waiting list and advised via email when it is your turn.

The offer relates to one request at a time and I reserve the right to turn down any request if I deem the issue to be too complex and not fixable within 15 minutes.

If your request is accepted, you agree to provide me with anything required to complete the project including login credentials and other information as needed.

To keep your personal information such as login credentials secure, they are to be sent via LastPass (a tutorial will be emailed).
If the issue is not fixable within the 15 minute timeframe, I will email you to advise and if requested, can provide a no-obligation quote to complete the work. 

• I will only commence your project once all the details have been supplied and will endeavour to complete the work within the timeframe advised at the time of accepting your request.

I can’t guarantee the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

I reserve the right to change these terms and conditions at any time.

I reserve the right to refuse a request without prior notice, if it is believed that you, your website, or any related material is illegal, immoral or otherwise unacceptable.

Last updated: 28 October 2020